Interactive Voice Response system enable you to quickly classify callers based on their needs and direct them automatically to the appropriate team member.
Users can easily set up IVR flows that allow inbound callers to self-guide themselves to the right team within their organization. Global UC's IVR settings are fully customizable and can be tailored to fit your exact business needs.
With our IVR systems, your business is available for your customers 24x7, and you can record messages and enable voicemail on non-working and off days. It allows your customers to know that you will get back to them as soon as you back to work.
Using our IVR system respond to all customer queries professionally. It reduces customer waiting time and automate customer support processes and resolve their queries in time.
You can automatically route calls to your employees mobile phones after working hours or leave a voice message for the caller, allowing them to know that your business never missed a call.
You can configure your IVR number in your business required country with a menu and multiple sub-menu options. Filter down your customer inquiry by routing them through the right channels down to the right person to holding the specific issue.
Integrate our smart IVR system with Top CRM apps and make and receive calls, record data like caller details, call duration, time, caller location, the conversation, etc.
We provide a pool of international and domestic virtual and toll-free numbers for you to choose and your IVR number should be a special as your company.
With our hosted IVR service, connect one particular caller to the same agent for better customer inquiry and fast resolution.
Hosted IVR allows you to block unwanted callers when important calls and clients conversation.
Scale up or down as per your needs without infrastructural inconvenience. We are just a call away!
One platform for all communication channels
Customized solutions with quick deployment on cloud
Expand your business at ease on a smart technology platform without any limitations
Integrates with all leading CRMs
Enabling enterprise-grade security for businesses
Always available for 24x7 support to serve businesses better