INTERACTIVE VOICE RESPONSE (IVR)

Give your brand a better outlook by using professional IVR Services
Cloud based hosted Interactive Voice Response (IVR) Systems for your enterprises

Cloud Interactive Voice Response (IVR) for your business

Interactive Voice Response system enable you to quickly classify callers based on their needs and direct them automatically to the appropriate team member.

Users can easily set up IVR flows that allow inbound callers to self-guide themselves to the right team within their organization. Global UC's IVR settings are fully customizable and can be tailored to fit your exact business needs.

Why Your Business Needs IVR?
IVR communication provides a highly professional image of the company irrespective of enterprise size

IVR System available 24*7

With our IVR systems, your business is available for your customers 24x7, and you can record messages and enable voicemail on non-working and off days. It allows your customers to know that you will get back to them as soon as you back to work.

Call recording, real time reports and analytics

Using our IVR system respond to all customer queries professionally. It reduces customer waiting time and automate customer support processes and resolve their queries in time.

Time-based call routing

You can automatically route calls to your employees mobile phones after working hours or leave a voice message for the caller, allowing them to know that your business never missed a call.

Programmable extensions with multi-level IVR

You can configure your IVR number in your business required country with a menu and multiple sub-menu options. Filter down your customer inquiry by routing them through the right channels down to the right person to holding the specific issue.

Easy CRM integration

Integrate our smart IVR system with Top CRM apps and make and receive calls, record data like caller details, call duration, time, caller location, the conversation, etc.

VIP IVR number

We provide a pool of international and domestic virtual and toll-free numbers for you to choose and your IVR number should be a special as your company.

Sticky agent

With our hosted IVR service, connect one particular caller to the same agent for better customer inquiry and fast resolution.

Blacklisting

Hosted IVR allows you to block unwanted callers when important calls and clients conversation.

Scale as easily as you set up

Scale up or down as per your needs without infrastructural inconvenience. We are just a call away!

IVR Benefits
Engage your customers on their preferred channels with our robust solutions that streamline your business communication process.
Multi-channel Platform

One platform for all communication channels

Customized

Customized solutions with quick deployment on cloud

Scalable

Expand your business at ease on a smart technology platform without any limitations

CRM Integration

Integrates with all leading CRMs

Secure & Reliable

Enabling enterprise-grade security for businesses

24x7 Support

Always available for 24x7 support to serve businesses better