Global UC offers a wide range of services related to Microsoft Teams for your business. We help you build your organization's perfect collaboration platform without any hassles.
Global UC is an interface that connects the CRM and the contact center. Global UC enhances the CRM with the interaction management capacity to the contact center and allows the agents to work more productively with all communication channels. Increase productivity, reduce cost, and boost service levels with our inbound, outbound, and blended call center solutions.
Global UC synchronizes Microsoft Teams with the salesforce and other CRM applications. We are certified by vendors of the contact center and CRM application to ensure that the integration is effortless.
Agents' communications are encrypted on all integrations and channels. The signaling and media of VoIP calls are encrypted using TLS and SRTP respectively. The secure web sockets exchange the data of chat, email media, and all other integrations.
Our solution supports all modern digital channels allowing agents to address multiple communications concurrently. As a result, agents can engage with customers in the digital channel from the interface of CRM.
Supervise system utilization and statistics of every local or remote system with the administration tools it offers. Furthermore, it enables you to monitor selected operations of voice calls and messages to teams and manage system logs through an advanced logging system.
Our solution controls the communication and synchronization between multiple CRM applications and the contact centers of different vendors. Our Leading features make the middleware of choice for complicated contact center environments.
Our contact center solution allows voice calls record and monitor to make better business decisions. Also, helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.
With our call center solution, get detailed analytics on all the campaigns you run with information on the status of each call and Massage.
Missing a call means losing a potential customer or missing to solve a customer’s problem. With our contact center solution get notified of your business calls at the right time and serve customers better.
Our ACD solution route calls based on the conditions like the time of the day a customer calls and the geography a customer is calling from, or even the customer who is calling.
Empower agents to service customers better by performing telephony functions from the CRM application.
Increase the efficiency of agents by enabling them to respond faster to customer queries.
Optimize the operation of your contact center using the monitoring and reporting capabilities of our administration tools.
Contact center administrator's work can make it easier with high availability and load balancing features.
Without a dedicated specialist, you can make changes as you required in call flows.
With daily reports and analytics, you can keep track of customer conversation and agent performance.